A: You will need to contact your lender to request a payment holiday.

Normally, your lender would need to fully assess your finances and consider what options for assistance are most suitable.

However, lenders recognise that the challenges faced due to the Coronavirus are unprecedented and borrowers need a quick solution.

Therefore, customers who are up to date with their mortgage payments will be able to self-certify that they need help which makes the whole process quicker and more straightforward.

Should the customer wish, the lender could conduct a full assessment of their finances. It’s therefore important that customers who believe they may be impacted by COVID 19, either directly or indirectly, contact their lender at the earliest possible opportunity to discuss if the payment holiday is a suitable option for them.